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Transform Your Business with Contact Center as a Service, CCaaS

At McClellan Partners, we believe that technology is the key to unlocking your business's full potential. That's why we work with a comprehensive range of CCaaS service providers designed to help you streamline your operations, boost productivity, and increase profitability. Contact us today to learn more about how we can help you achieve your goals.

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Customer Experience Sets You Apart

Contact Center as a Service CCaaS

Overview

The importance of understanding your customer experience has never been greater in today’s ultra-competitive markets. Businesses closest to their customers are growing fast, while their competition is being left behind. 

Key Learning Points

  • Every business is a Contact Center Customer
  • Customers demand digital interactions
  • Omnichannel functionality
  • Analytics
  • Artificial Intelligence’s Impact

CUSTOMERS HAVE VERY SPECIFIC EXPECTATIONS WHEN IT COMES TO SERVICE

picture of a numeric forty-one percent

of customers won't tolerate poor customer service.

picture of a numeric ninety five percent

of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience.

picture of a numeric ninety six percent

of customers expect their issues to be resolved (quickly) on the channel of their choice.

Yet, companies are struggling to meet expectations with on-premise contact center technology.

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Connect with McClellan Partners Today to Talk About CCaaS

General CCaaS Questions

  

  • Do you currently (or would you like to) have agents working across multiple locations (including at home)? 


  • Does your contact center experience seasonal call spikes? 


  • Does your contact center lack robust reporting to improve call center efficiency?


  • Do you lack major capital expenditure (capex) budgets needed to make upgrades or modifications to your contact center infrastructure?

 

  • Are you currently operating multiple technology systems and desire to unify everything onto a single platform?


  • Are you looking to utilize self-service, social media, or AI to enhance your customer experience to help bring greater efficiencies? 


  • Is there some functionality you need to perform but are not able to, using your current technology?

 

  • Are you required to maintain compliance with industry and governmental regulations?


  • Would you like to remove the complexity of day-to-day management but retain the ability to make changes yourself as needed?


  • Are you currently using a workforce mgmt. or workforce optimization product, or do you need this?


  • Do you use a CRM and is it integrated into your current platform?

Contact Center as a Service, CCaaS, Products

White room with a green tree in the corner, white table with 4 white computer monitors on it

CORE PRODUCTS

 TalkDesk, Genesys, DialPad, RingCentral, Five9, Avaya, Mitel, Nice, and many more


- (ACD)

- APIs & SDKs

- Call and Screen Recording

- CRM/ERP Integrations

- Dialers

  • Preview
  • Power
  • Predictive

- Inbound/Outbound/Blended

- Interactive Voice Response

- Omnichannel & Digital Engagement

  • Voice, Email, Chat, Mobile Social, SMS/Text, Video

- Reporting, Analytics & BI

- Self-Service

- UC Integrations

ARTIFICIAL INTELLIGENCE

- Conversational AI & Chatbots

- Real-Time Assist Coaching

- Virtual Assistants

BUSINESS PROCESS OUTSOURCING

COMPLIANCE CONSULTING & IMPLEMENTATION

CRM INTEGRATORS & LICENSING

EMPLOYEE ENGAGEMENT

  

- Gamification

- Workforce Management

- Workforce Optimization

KNOWLEDGE MANAGEMENT QUALITY MANAGEMENT & ASSURANCE

  

- Agent Coaching & Performance

- Compliance and Monitoring

ROBOTIC PROCESS AUTOMATION (RPA)

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